Return & Refund Policy

Effective Date: August 10, 2026

At AutoHub Express, we want customers to have a clear understanding of our return, refund, exchange, and store-credit procedures. This Return & Refund Policy applies to eligible products purchased through AutoHub Express.

By purchasing a product from AutoHub Express, you acknowledge and agree to the terms of this policy.

1. Return Window

Eligible products may be returned within 7 days of delivery.

The 7-day return period begins on the date the product is delivered to the customer.

Returns requested after the applicable 7-day period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, the product must remain in a condition that allows AutoHub Express to reasonably verify its identity and condition.

Products that have been installed or modified are not eligible for return.

Customers are responsible for providing accurate vehicle information when ordering a part. If a customer orders an incorrect or incompatible part, the product may still be eligible for return within the 7-day return period, subject to the requirements of this policy.

All return shipping costs are the responsibility of the customer, regardless of the reason for the return.

3. Non-Returnable Products and Orders

The following products or orders are not eligible for return:

Products purchased at a sale price
Products purchased as part of a bulk-order offer price
Custom orders
Installed parts
Modified parts
Special-order parts

These exclusions apply unless otherwise required by applicable law or expressly agreed to by AutoHub
Express in writing.

4. Incorrect or Incompatible Parts

Customers are responsible for verifying that a part is compatible with their vehicle before placing an order.

If a customer orders an incorrect or incompatible part, the item may be returned within 7 days of delivery, provided it meets the applicable return requirements.

In this situation:

The customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
The product must not have been installed or modified.

Customers should review the product information and vehicle compatibility information carefully before
completing a purchase.

5. Incorrect Part Shipped by AutoHub Express

If AutoHub Express ships an incorrect part, the customer may contact AutoHub Express regarding the issue.

If the product is eligible for return under this policy, the customer remains responsible for all return shipping costs.

Depending on the circumstances and product availability, AutoHub Express may provide an eligible refund, exchange, replacement, or store credit in accordance with this policy.

Original shipping charges are not refundable.

6. Defective Products

If you believe a product is defective, please contact AutoHub Express within the applicable 7-day return period.

If the product is eligible for return, the customer is responsible for all return shipping costs.

Depending on the circumstances and availability, AutoHub Express may provide:

A replacement
An exchange
Store credit
A refund

Original shipping charges are not refundable.

7. Damage During Shipping

Products damaged during shipping are handled through the applicable shipping carrier.

Customers must report shipping damage within 24 hours of delivery and provide video evidence of the damage.

Customers should retain the product, packaging, and shipping materials while the shipping claim is being reviewed.

For shipping-related damage, the applicable carrier, including USPS where applicable, handles the shipping claim and applicable procedures.

Please also refer to our Shipping Policy for additional information about shipping damage and carrier claims.

If a returned product is required as part of a shipping-damage resolution, the customer is responsible for the return shipping costs, unless otherwise required by applicable law or expressly agreed to by AutoHub Express.

8. Return Shipping Costs

All return shipping costs are the responsibility of the customer, regardless of the reason for the
return.

This includes returns resulting from:

Ordering the wrong or incompatible part
Receiving an incorrect part
A defective product
A product damaged during shipping
A change of mind
Any other eligible reason for return

AutoHub Express does not provide prepaid return shipping labels or reimburse customers for return shipping costs.

Customers are responsible for arranging and paying for the shipment of returned products to AutoHub Express.

9. Original Shipping Charges

Original shipping charges are non-refundable for all orders and all types of returns, regardless of the reason for the return.

If an eligible product is returned, exchanged, replaced, or otherwise resolved under this policy, the original shipping charges paid when the order was placed will not be refunded.

This applies regardless of whether the return is due to:

Customer ordering the wrong or incompatible part
An incorrect part being shipped
A defective product
Shipping damage
A change of mind
Any other eligible reason for return

Any refund issued under this policy will apply only to the eligible product amount, subject to the applicable
terms of this policy.

10. Exchanges

Eligible purchases may qualify for an exchange.

Exchanges are subject to:

Product eligibility
Availability of the replacement product
The applicable return period
The condition of the returned product

The customer is responsible for all applicable return shipping costs associated with an exchange.

If the requested replacement is unavailable, AutoHub Express may offer another available resolution, such
as a refund or store credit.

11. Store Credit

Where applicable, AutoHub Express may provide store credit as an alternative resolution.

The customer remains responsible for any applicable return shipping costs.

Any store credit issued will be subject to the terms communicated to the customer at the time it is issued.

12. Refunds

Eligible refunds are issued to the original payment method used for the purchase.

Refunds are processed after the returned product has been received and evaluated where an inspection is necessary.

The refund will not include the original shipping charges or any return shipping costs paid by the customer.

The time required for a refund to appear in the customer's account may vary depending on the payment provider or financial institution.

13. Restocking Fees

AutoHub Express does not charge a restocking fee for eligible returns.

This does not eliminate the customer's responsibility for return shipping costs or the non-refundable nature of original shipping charges.

14. Online Purchases

For purchases made online, customers do not need prior approval to request a refund.

Eligible online returns and refunds remain subject to the requirements, return window, exclusions, and other conditions of this policy.

Customers should contact AutoHub Express if they need assistance with the return process or have questions about an order.

15. In-Store Purchases

For purchases made physically at an AutoHub Express store, customers must contact AutoHub Express and receive return authorization before returning the product.

In-store returns remain subject to the applicable return period and eligibility requirements described in this policy.

The customer is responsible for any applicable return shipping costs if the return requires shipment.

16. Installation, Removal, and Related Costs

AutoHub Express does not reimburse costs associated with the installation, removal, diagnosis, transportation, or use of a purchased part.

This includes, but is not limited to:

Installation labor
Removal labor
Diagnostic charges
Towing expenses
Rental vehicle costs
Other related labor or service charges

Customers are responsible for these costs regardless of whether a product is subsequently returned, exchanged, replaced, or refunded, except where otherwise required by applicable law.

17. No Warranty

AutoHub Express does not provide a warranty on used auto parts, unless expressly stated otherwise in writing for a particular transaction.

A return under this policy should not be interpreted as a warranty or guarantee of future performance.

18. Product Condition

Because AutoHub Express sells used and recycled automotive parts, products may have normal signs of previous use, including cosmetic wear, scratches, marks, or other imperfections.

Normal signs of prior use do not, by themselves, establish that a product is defective or eligible for a return.

19. Refunds for Cancelled Orders

AutoHub Express may cancel an order due to circumstances including:

Inventory shortages
Pricing errors
Suspected fraudulent activity
Payment issues
Other circumstances preventing fulfillment

If an order is cancelled after payment has been received, any applicable refund will be processed to the original payment method, subject to applicable law.

Original shipping charges, where applicable, are non-refundable. AutoHub Express does not offer backorders.

20. Local Pickup Orders

Products available for local pickup are not reserved until payment has been received.

Once payment has been received, a local-pickup order may be held for up to one month.

If the customer cancels the order, the product may be returned to available inventory and restocked.

Any refund relating to a cancelled or returned local-pickup order will be handled according to this policy.

Where shipping charges were paid for an order, those original shipping charges remain non-refundable.

21. How to Contact Us

For questions regarding returns, refunds, exchanges, or store credit, please contact:

AutoHub Express
Email: hello@autohub.express
Website: www.autohub.express

Please include your order information and a description of the issue so that we can assist you efficiently.

Return & Refund Policy

1. Return Window

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