Shipping Policy

1. Order Processing

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Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed before 12:00 PM may be processed according to our same-day processing schedule.

Processing times may vary depending on product availability, order details, carrier requirements, or circumstances beyond our reasonable control.

Processing time is separate from the carrier's transit and delivery time.

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2. Shipping Availability

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AutoHub Express ships to destinations within the United States, including Alaska and Hawaii, as well as international destinations, subject to carrier availability and applicable shipping restrictions.

Not every product may be eligible for shipment to every destination.

Shipping availability may depend on:

• Product size and weight

• Destination

• Carrier restrictions

• Applicable laws and regulations

• Availability of an appropriate shipping service

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3. Shipping Carrier

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AutoHub Express primarily uses USPS for shipping.

The specific shipping service available for an order may vary depending on the product, destination, size, weight, and services offered by the carrier.

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4. Shipping Methods

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Shipping methods depend on the size, weight, destination, and carrier availability.

Certain automotive parts may require different handling or shipping services depending on their dimensions and weight.

The available shipping method and applicable shipping charges will be determined based on the order and destination.

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5. Delivery Times

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Delivery times provided at checkout or elsewhere on our website are estimates and are not guaranteed.

Actual delivery times may vary due to:

• Carrier delays

• Weather conditions

• Transportation disruptions

• Destination-related delays

• Operational issues

• Other circumstances outside AutoHub Express's reasonable control

• The estimated delivery time does not include the order processing period unless specifically stated otherwise.

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6. Shipping Charges

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Shipping charges are calculated based on the applicable order, product, destination, and available shipping service.

Unless otherwise stated in writing, original shipping charges are non-refundable, including when a customer subsequently returns an eligible product.

Any applicable return shipping charges are handled according to our Return & Refund Policy.

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7. Order Tracking

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Where tracking is available, tracking information will be provided after the order has been shipped.

Customers may use the tracking information provided to monitor shipment progress.

For delayed or lost shipments, customers may contact AutoHub Express for assistance. We may contact USPS or the applicable carrier to check the status of the shipment.

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8. Lost or Delayed Shipments

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Shipping delays and lost shipments are handled through the applicable carrier's procedures.

If your shipment appears to be delayed or lost, please contact AutoHub Express. We can assist with checking the shipment status with USPS where appropriate.

AutoHub Express does not guarantee delivery dates and is not responsible for carrier delays or interruptions outside our reasonable control.

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9. Shipping Damage

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Customers should inspect their shipment promptly after delivery.

To submit a claim for damage that occurred during shipping:

The claim must be submitted within 24 hours of delivery.
The customer must provide video evidence of the damage.
Additional information or documentation may be requested to assist with the claim.

Shipping-damage claims are subject to applicable carrier procedures and requirements.

For shipping-related damage, the applicable carrier, including USPS where applicable, is responsible for handling the shipping claim.

Customers should retain the product, packaging, and shipping materials until the claim has been resolved, where applicable.

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10. Shipping Insurance

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Shipping insurance may be available through USPS or the applicable carrier.

Coverage, eligibility, limits, and claims procedures are determined by the carrier's applicable terms and conditions.

Customers should contact AutoHub Express if they need assistance regarding a shipment or shipping claim.

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11. Incorrect Shipping Address

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Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided and additional shipping costs are incurred, the customer is responsible for those additional shipping charges.

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If a package is returned to AutoHub Express because of an incorrect address, refused delivery, or another issue attributable to the customer, additional charges may apply before the order can be reshipped.

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12. Signature Requirements

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Certain high-value shipments may require a signature upon delivery.

Where a signature is required, the customer or an authorized recipient must be available to accept the shipment.

Failure to accept a shipment may result in carrier-related delays, additional charges, or other consequences.

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13. Local Pickup

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Certain products may be available for local pickup.

A product will not be reserved until payment has been received.

Once payment has been received, the order may be held for up to one month for customer pickup.

If the customer cancels the order, the product may be returned to available inventory and restocked.

Customers should contact AutoHub Express regarding pickup arrangements and any applicable pickup requirements.

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14. International Shipping

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AutoHub Express may ship eligible products to international destinations where an appropriate carrier service is available.

International shipping may be subject to:

 

• Carrier restrictions

• Customs requirements

• Import restrictions

• Duties and taxes

• Additional fees

• Destination-specific regulations

Any customs duties, taxes, or import charges imposed by the destination country are the customer's responsibility unless otherwise stated.

AutoHub Express cannot guarantee that every product can be shipped internationally.

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15. Shipping Restrictions

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Certain products may be subject to shipping restrictions based on their size, weight, characteristics, destination, or carrier requirements.

If a product cannot be shipped using an available carrier service, AutoHub Express may cancel the order and provide an applicable refund.

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16. Order Cancellation and Inventory Issues

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AutoHub Express does not offer backorders.

An order may be cancelled if the ordered product becomes unavailable or if there is an inventory issue.

Orders may also be cancelled because of pricing errors, payment issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

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17. Changes to This Shipping Policy

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AutoHub Express may update this Shipping Policy from time to time to reflect changes to our services, shipping practices, carrier requirements, or applicable laws.

The updated version will be posted on this page with a revised Effective Date.

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18. Contact Us

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If you have questions about shipping, delivery, or local pickup, please contact us:

AutoHub Express
Email: hello@autohub.express

Website: www.autohub.express